Nissan Philippines is enhancing its aftersales care through their Service Tablets, used by service advisors and technicians across all authorized dealerships. This is part of the company’s efforts to leverage their latest technology, making customer service more advanced and hassle-free.
The uncertainty of waiting for updates on customer repairs are now a thing of the past with the Nissan Service Tablet. This means customers get consistent and quality service for their cars. Servicing time is also more efficient, now that Nissan’s master technicians and service advisors can quickly determine issues and order parts and repairs with just a few clicks on their Service Tablets.
Here are ways that the Nissan Service Tablet improves the experience for customers:
Vehicle Inspection and Repair Checklist
As customers have their cars maintained, service advisors do a Walk Around Inspection to assess necessary repairs and share the maintenance information to the customers through the Service Tablet. This feature makes car examinations easier and quicker and information sharing between dealers and customers quicker.
Nissan Service Tablets provide digital methods for tracking repairs or contacting car owners
Vehicle Repair Documentation
To help customers make informed decisions on their vehicle repairs, service tablets come equipped with an Electronic Vehicle Health Check feature where technicians can take photos and videos of parts that need to be replaced. This documentation feature, alongside detailed explanation, can assist the customers in assessing the parts and procedures needed to complete the repairs.
Service advisors may also show videos that are linked directly to the recommended repairs. These are educational videos to visualize how each repair can benefit the customer. As a result, customers are able to make more educated decisions about their vehicle repairs.
The service tablet helps record photos and videos of the condition of the vehicle and parts to be replaced.
Through the service tablet, customers can remotely authorize or approve recommended jobs for their vehicle, ensuring an easier and more efficient maintenance process. They can review repairs themselves regardless of where they are, while also eliminating hidden charges since all information is available up front.
Nissan's service tablets promise transparency throughout the aftersales care process, leaving customers assured that they’re getting the best maintenance for their vehicles. They can receive consistent updates, become better informed about the repairs they're availing of, and experience a stress-free and cost-efficient service.
To book a maintenance appointment with Nissan, customers can download the Nissan Assist App on the Apple App Store or Google Play Store, visit their nearest dealership, or dial the Nissan Customer Assistance Center Hotline at (+632) 8403-6593 or 0927-600-9557.
Nissan Assist Apple Store QR Code
Nissan Assist Google Play QR Code
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For more information on Nissan Philippines Inc., visit nissan.ph and the Nissan Philippines Newsroom. You can also follow us on Facebook, Instagram, and Twitter, and see the latest videos on Youtube.
For more information about Nissan’s products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow our Nissan Global accounts on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.
About Nissan Philippines, Inc.
Nissan Philippines, Inc. (NPI) is the sole national sales company of Nissan in the Philippines. Since it began operations in 2014, NPI has become one of the top automotive companies in the country, and making the Philippines one of the key markets for Nissan globally.
NPI is committed to delivering Innovation that Excites to the Philippines market, through the introduction of new and exciting vehicles, innovative customer programs, and excellent customer service.
For more information on our products and services, visit our website at nissan.ph.
Local Media Contacts
Senior Manager, Communications
Nissan Philippines Inc.
Sab Delos Reyes